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Case Study

Hollybank Trust

Company Profile

Hollybank Trust is a UK charity that supports children, young people, and adults with profound and multiple learning disabilities, enhancing quality of through promoting independence, well-being, and dignity.


  • Founded: 1954
  • Location: Yorkshire
  • Number of Staff: 600
  • Services Offered: Residential Care, Day Services, Education and Therapeutic Support

Challenge

Solution

Residents with allergies: Service users with complex health needs, including allergies and sensitive skin, required products that wouldn’t irritate or cause discomfort.

Hypoallergenic products: Spectrum recommended hypoallergenic, dermatologically tested products free from harsh chemicals or fragrances. They also configured a dosing unit to dispense hypoallergenic detergent for specific individuals, ensuring personalised care.

Lack of emergency support: Emergency call-outs for dosing malfunctions lacked a dedicated contact familiar with Hollybank Trust’s unique needs.

Preventive maintenance: Spectrum implemented bi-annual preventive maintenance to reduce emergency call-outs, and when issues arise, they respond within two business days with a dedicated contact who fully understands our business’s needs, ensuring swift resolutions to minimise disruptions.

Rewashing: High instances of rewashed items caused additional costs for detergent, water, and energy, while diverting staff time from other tasks.

Staff training: Spectrum identified the causes of rewashing, including overloading machines and incorrect stain classification, and delivered a tailored training program for staff to address these issues.

Paul Frankland

"By minimising downtime in our laundry operations, we’ve reduced delays and backlogs, ensuring tasks are completed on time. This proactive approach has also achieved significant cost savings on water, detergent, and energy, as rewashing items is no longer necessary.


Overall, these changes have optimised resource allocation and streamlined our workflow, creating a more efficient and cost-effective environment for everyone involved."


Kim Birkett

Cleaning Manager

Work with Spectrum

Your patients and their families place immense trust in you, not just to provide care, but to ensure their safety and well-being at every step. At Spectrum, we understand this responsibility and go beyond simply supplying products.


We partner with healthcare providers to deliver infection prevention solutions tailored to your facility's needs. From clinical areas to housekeeping, catering, and laundry, our solutions ensure effective cleaning and disinfection, minimising risks and creating safer environments for patients, staff, and visitors. This helps improve patient outcomes and operational efficiency, while meeting the highest standards of care.


Established in 1998, Spectrum is the UK’s leading specialist supplier to the healthcare sector, supporting the efficient, hygienic running of nursing homes, hospitals, hospices, and other care facilities. We offer more than just products, providing training, support, and innovation to ensure exceptional care every day.

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