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Case Study

St Gemma's Hospice

Company Profile

St Gemma’s Hospice is a Leeds-based charity that provides expert care and support for people living with life-limiting illnesses, focusing on symptom management, quality of life, and emotional and spiritual support for patients and families.


  • Founded: 1978
  • Location: Leeds, Yorkshire
  • Number of Staff: 250+
  • Services Offered: Palliative and end-of-life care through inpatient services, community care, and outpatient clinics.

Challenge

Solution

Supply chain disruptions: Unreliable delivery schedules sometimes resulted in shortages of necessary items, disrupting cleaning routines.

Robust supply chain strategy: Implemented contingency plans for product shortages, ensuring a consistent flow of cleaning supplies.


Quality control issues: Offered alternative products that did not always meet healthcare infection control standards.

Regulatory-compliant product selection: Supplied cleaning and hygiene products with documented microbiological profiles, detailing laboratory-tested efficacy against bacteria, fungi, and viruses, ensuring compliance with EN standards.

Inconsistent service: Poor communication and lack of responsiveness from the previous supplier led to delays in addressing urgent needs.

Dedicated account manager & support team: Pete Thompson established clear lines of communication and responsive customer service.


Paul Frankland

"We are delighted to partner with Spectrum for the foreseeable future. Their commitment to bringing innovative solutions and presenting new options ensures we stay up to date and ahead in our operations.


To advance our journey toward environmental sustainability, we will be collaborating with Spectrum to leverage their best practices, expertise, and knowledge in the cleaning and hygiene field. This partnership will enable us to achieve a greater impact in a shorter time frame."


Belinda Blake

Senior Housekeeping Supervisor

Work with Spectrum

Your patients and their families trust you not only to provide exceptional care but also to ensure their safety and well-being at every stage. At Spectrum, we recognise this responsibility and go beyond simply supplying products.


We work in partnership with healthcare providers to deliver tailored infection prevention solutions that meet the unique needs of your facility. Whether in clinical areas, housekeeping, catering, or laundry, our comprehensive approach ensures effective cleaning and disinfection—minimising risks and creating safer environments for patients, staff, and visitors. This not only enhances patient outcomes but also improves operational efficiency while maintaining the highest standards of care.


Established in 1998, Spectrum is the UK’s leading specialist supplier to the healthcare sector. We support the hygienic and efficient operation of nursing homes, hospitals, hospices, and other care facilities. More than just a supplier, we provide training, expert support, and innovative solutions to help you deliver outstanding care every day.

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