Terms & Conditions

The terms and conditions set out in this document , together with our privacy policy and cookie policy govern Spectrum’s relationship with you in relation to this website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Spectrum’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Units 9 & 10, Londesborough Road Business Park, Londesborough Road, Scarborough, YO12 5AF. Our company is registered in England No. 4687668. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

My Spectrum & Control of Substances Hazardous to Health (COSHH)

COSHH is a law that requires all employers to take steps to control substances (chemicals) that may cause harm to employees, contractors and visitors to the workplace. Every work environment will be different in terms of the hazardous chemicals that are present, and how these are used, and individual assessments may be necessary to consider how chemicals can be handled and stored safely, in addition to ensuring that appropriate PPE and training is

provided for employees. Product SDS and Product Guidance Sheets are intended to help when carrying out a COSHH assessment, however if further advice is needed with regard to specifics, the manufacturer of the chemicals will be able to provide further assistance.

My Spectrum is a tool provided to qualifying customers to assist in distribution of account related documentation. The use of My Spectrum does not negate the requirements set out in COSHH law and the implementation of steps to control substances remains with the customer. Spectrum take no responsibility for the implementation of these control steps. 

Delivery

All orders over £50 (excluding VAT) will be delivered free of charge. Any orders below this value will incur a charge of £7.75 (excluding VAT.)

Orders within the Yorkshire, North Humberside and Teesside regions will be carried out by our uniformed, proficient and considerate product and service distributors in our easily recognisable branded vehicles. When an order is placed an expected delivery date is agreed. For repeat orders a delivery schedule will be agreed to ensure that your products arrive when expected.

Orders distributed to the rest of the UK will be sent via one of our trusted couriers (for deliveries to the Highlands, Isle Of Man, Isle Of White, Channel Isles and Offshore Isles, please contact us for a quotation.

Returns

If you decide that the product was not suitable for use or it was ordered in error, please return it to our office in a resalable condition within 30 days of the item(s) being delivered. We will offer a full refund for the value of the once these have been received by our warehouse. Please contact our customer service team on customerservice@spectrumcleaningsolutions.co.uk so we know to expect your goods back. Please note the cost of return postage will be at your expense.

If you wish to cancel an order, you may do so any time prior to your order being processed. We aim to process all orders on the same day as they are placed so please call our office promptly on 01723 373509.